REVENUE SWITCH — RETURN & REFUND POLICY

Effective Date: August 2026
Website: https://revenueswitch.online
Company: Revenue Switch ("Company", "we", "us", or "our")
Official Contact: hello@revenueswitch.online

1. GENERAL PRINCIPLE & NATURE OF SERVICES

Revenue Switch is a specialized, full-stack conversion rate optimization (CRO), bespoke design, and software engineering agency. We provide highly customized, labor-intensive digital services, custom software code, and proprietary intellectual frameworks to commercial e-commerce businesses ("Client", "you", or "your").

Because our services involve immediate resource allocation, bespoke copywriting, tailored user experience design, and custom software engineering created specifically for your store, all sales and transactions are subject to the specific refund conditions set forth below.

2. BESPOKE SERVICES & STORE BUILDS (STRICT NO-REFUND POLICY)

This section applies to all one-time project engagements, bespoke packages, and individual add-ons, including but not limited to:

Conversion-Optimized Store Builds (Full custom rebuilds, redesigned templates, and from-scratch store launches).
Landing Pages & Funnel Builds (Custom campaign pages, advertorials, and 1-click upsell architectures).
Custom Development & Technical Add-Ons (Shopify Plus scripts, speed optimizations, API integrations, and feature engineering).

A. Commencement of Work & Resource Allocation

All fees paid for bespoke engineering, design, and development services are STRICTLY NON-REFUNDABLE once onboarding has commenced. Onboarding and work commencement are legally defined as the occurrence of any of the following milestones:

The completion of the client onboarding questionnaire or initial strategy intake.
The granting of store/collaborator permissions, analytics access, or repository access.
The initiation of conversion research, heuristic audits, wireframing, copywriting, or custom code development by our team.

B. Work-In-Progress (WIP) & Mid-Project Cancellations

Once project kickoff has occurred, dedicated engineering, design, and strategic hours are irreversibly allocated to your project. Clients do not have the right to cancel mid-project or request a partial or full refund during the active build phase. If a client chooses to abandon or discontinue a project before final delivery, all fees paid remain fully non-refundable, and any outstanding milestone payments remain due.

3. ESTIMATED TIMELINES & DELAY PROTECTION

A. Nature of Project Timelines

Any project timelines communicated on our website, in proposals, or during onboarding (e.g., 5–10 business days for Funnels or 10–30 business days for Store Builds) are good-faith commercial estimates only and do not represent rigid or guaranteed contractual deadlines.

B. Collaborative Time Extensions

E-commerce development and conversion engineering are collaborative, iterative processes. Project timelines may naturally extend due to:

The volume, depth, or complexity of client-requested revision rounds.
Client delays in providing feedback, product assets, branding files, or access permissions.
Third-party technical dependencies (including Shopify platform updates, app incompatibilities, domain propagation, or payment gateway approvals).

Delays resulting from active revision cycles, collaborative iterations, or external technical dependencies do NOT constitute non-delivery, breach of contract, or grounds for a refund. As long as Revenue Switch remains in active communication and continues development, the project is deemed active, valid, and non-refundable.

4. REVISIONS, SCOPE & CLIENT INACTIVITY

A. Structured Revisions Commitment

While payments are strictly non-refundable, Revenue Switch is committed to delivering high-converting commercial assets. We provide structured, collaborative revision rounds during the active design and development phases as defined in your agreed project scope or package tier.

B. Scope Boundaries

Revisions must fall strictly within the original agreed-upon scope of work. Substantial additions of new pages, features, or architectural pivots requested after approval of initial wireframes will be quoted separately as out-of-scope add-ons.

C. Pre-Launch Quality Assurance

Technical bug fixes, responsiveness checks, and quality assurance refinements requested prior to final store deployment will be resolved by our engineering team at no additional charge.

D. Client Inactivity & Dormant Projects

If a Client becomes unresponsive or fails to provide required feedback, assets, or approvals for more than thirty (30) consecutive business days, Revenue Switch reserves the right to place the project on administrative hold (Dormant status). All fees paid remain strictly non-refundable. To reactivate a dormant project, a standard reactivation scheduling fee may apply based on current team capacity.

5. ONGOING CRO & A/B TESTING RETAINERS

This section applies to ongoing monthly experimentation services, recurring management packages, and monthly consulting retainers:

Billing Cycles: Retainers are billed automatically on a recurring thirty (30) day billing schedule.
Non-Refundability of Current Cycles: Once a monthly retainer payment has processed, that month’s retainer fee is 100% non-refundable, as dedicated CRO testing hours and engineering bandwidth are immediately reserved for your store.
Cancellation Terms: Clients may cancel an ongoing monthly retainer at any time by providing written notice to hello@revenueswitch.online at least seven (7) business days prior to the next scheduled billing date. Upon timely cancellation, no further charges will occur.

6. BESPOKE & CUSTOM CLIENT PACKAGES

For customized scopes, bespoke technical builds, individual add-ons (such as Brand Identity, Custom Landing Pages, Email Automation, or Chatbots), or tailored consulting packages created specifically for a client's unique requirements, the terms of this Return & Refund Policy apply in full. Custom agreements and special project quotes are strictly non-refundable once initial technical or strategic work begins.

7. DIGITAL ASSETS & MASTERMIND HUB ACCESS

This section applies to digital downloads, educational resources, templates, and community access, including:

The Master E-Commerce CRO Checklist
The 47 High-Converting Swipe Files & SOPs
'The Top 10% Club' Mastermind Hub & Private Resources

Due to the immediate, downloadable nature of digital products and instant access to proprietary frameworks, all digital product purchases and membership access fees are strictly non-refundable once access is granted or files are delivered.

8. EARNINGS & CONVERSION RATE DISCLAIMER

Revenue Switch engineers high-converting digital assets based on proven behavioral science, conversion psychology, and best practices. However, commercial e-commerce performance depends on numerous external marketplace variables beyond our direct control, including:

Client product-market fit, pricing strategy, and perceived product value.
Advertising budgets, campaign targeting, and ad creative quality.
Supply chain availability, customer service, and external market competition.

Historical case studies, conversion lifts (e.g., +64% to +312%), and revenue examples showcased on our website reflect previous client results and industry benchmarks. We do NOT provide an express or implied guarantee of specific sales volume, monetary return, or conversion percentages. A lower-than-anticipated conversion rate or commercial return does not constitute grounds for a refund or chargeback.

9. CHARGEBACKS, DISPUTES & FRAUD PREVENTION

By completing a purchase with Revenue Switch via Whop, Stripe, or direct invoice, you expressly acknowledge and agree to this Return & Refund Policy.

A. Mandatory Resolution Process

If you experience any technical issues or billing concerns, you agree to contact Revenue Switch directly at hello@revenueswitch.online to resolve the matter in good faith before contacting your banking institution or payment provider.

B. Fraudulent Chargebacks

Initiating a chargeback or payment dispute for services that have been actively rendered, developed, or delivered is a violation of these terms. In the event of an unjustified chargeback, Revenue Switch will submit comprehensive evidence to the processing bank, including: